Shipping and Delivery Policy at kiltscollection.com

Shipping and Delivery

Order Cutoff Time: Orders placed by 2:00 p.m. (GMT+4) will be processed the same day.

Processing Time: Order processing time is 14-16 business days (Monday to Saturday).

Transit Time: The estimated transit time is 3–5 business days (Monday to Saturday).

Estimated Delivery Time: 17–21 business days (includes 14–16 business days for order processing and 3–5 business days for shipping).

Shipping Costs: Free shipping for orders totaling over $199.

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Shipping Charges

Enjoy free shipping on orders totaling over $199. For orders of $199 or below, a flat shipping fee of $17 applies.

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Rush Order Option

Need your items sooner? Opt for our Rush Order option on the product page for an additional $25 charge. This option ensures delivery within 7-10 days from the time of order placement. The processing time for Rush Orders is 4-5 days, and the transit time is 3-5 days, resulting in a total delivery time of 7-10 days.

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Shipping Locations

We currently ship to the following countries:
United States, United Kingdom, Germany, France, Australia, Canada, and New Zealand.

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No Hidden Fees

No handling fees, taxes, or hidden charges. The price you see is the price you pay.

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Order Confirmation

Once you place your order, you will receive a confirmation email. This indicates that your order has been successfully received and is being processed.

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Order Tracking

After your package is shipped, we will send you a tracking number via email. You can use this number on our tracking page to monitor your shipment. If you do not receive your tracking number or it isn’t working, please reach out to our customer support team.

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Delayed Orders

If your order has not arrived within the estimated delivery time, don’t worry! Please allow an additional 2 days and check your tracking information. If your package is still not delivered, contact us with your order number for assistance.

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Damaged or Incorrect Orders

If you receive a damaged package or the wrong items, we’re here to help! Please take clear photos of the issue and send them to us along with a short description and your order number.

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Track Your Order

Once your order is shipped, you will receive an email with a tracking number. You can use this number to check the real-time status of your package. Please note that tracking information may take up to 24 hours to activate.

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Returns and Exchanges

In rare cases where you receive a defective or incorrect product, we allow exchanges within 30 days of receiving your order. For full details on our return and exchange process, please visit our Return & Exchange Policy page.

Please note that we do not accept returns or exchanges for items that have been damaged after delivery.

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Order Cancellation

You can cancel your order before it has been shipped. Once dispatched, cancellation requests cannot be guaranteed. To cancel an order, please contact our customer support team.

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Contact Us

Company Name: Kilts Collection

Address: Meral Building, Street No. 41, Near Khadri Mosque, Al Satwa, Dubai

Country: United Arab Emirates

Email: support@kiltscollection.com

Phone: +971 50 913 8329

For any questions or concerns, feel free to reach out to us via email, phone, or live chat.